Frequently Asked Questions
Everything you need to know about shopping with bonoch.
How do I determine my correct size?
We provide a detailed size guide on every product page. Since our fashion pieces are designed for a tailored fit, we recommend measuring your bust, waist, and hips to compare against our chart before ordering.
What is your shipping policy?
We offer standard and express shipping worldwide. Orders are typically processed within 1-2 business days, and delivery times vary from 3-7 business days depending on your location.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all original tags attached.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to follow your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
At bonoch, we are committed to ethical fashion. We prioritize high-quality, durable fabrics and work exclusively with manufacturers who adhere to fair labor practices and environmental standards.